CL17sc Bench Service Partnership Scope of Work

Document ID

Document ID TE11913

Published Date

Published Date 02/03/2020
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CL17sc Bench Service Partnership Scope of Work
Answer

CL17sc Colorimetric Chlorine Analyzer

Bench Service Partnership

 

Your Hach CL17sc Bench Service Partnership (BSP) provides full coverage for maintenance, calibration, and repair at the Hach Service Center. As needed, call your Hach Technical Support Team for assistance using the priority support number included with your partnership documentation. If repair is required, you will be given instructions on how to send the unit to the Hach Service Center.

Once instruments are on a service plan, there is no need for additional POs throughout the year*. All instrument services are covered and are arranged through Hach’s convenient return process.

NOTE: Coverage for the SC Controller is not included and must be purchased separately.

Your Hach CL17sc Bench Service Partnership provides the following:

  • Biannual preventative maintenance, calibration, and certification service
  • Full coverage for instrument repairs
  • Priority service with five-business-day turnaround time
  • Free return shipping upon completion of service
  • Unlimited, priority Hach technical support


Maintenance/Verification of Instrument Performance

  • Limited instrument cleaning
  • Evaluation of error or warning conditions
  • Tubing kit replacement
  • Pump and pinch plate inspection
  • Colorimeter cleaning and performance verification
  • Firmware update to current version
  • Flow rate verification
  • 3-point calibration verification with primary chlorine standard solutions

 

Repairs

  • Repair service as needed, with all parts and labor costs included
  • *Abuse, neglect, and acts of God not covered


Reporting/Certificate of Performance

  • Hach Service Report with complete documentation of service performed and measurements/readings
  • Certificate of Instrument Performance for each instrument that successfully passes final testing
  • As found data available upon request at time of service scheduling

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