CL17sc WarrantyPlus Scope of Work

Document ID

Document ID TE11799

Published Date

Published Date 02/03/2020
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CL17sc WarrantyPlus Scope of Work
Answer

CL17sc Colorimetric Chlorine Analyzer
WarrantyPlus™ Service Plan

 

 

Hach CL17sc WarrantyPlus Service Partnership provides full coverage, including parts, labor, and travel for startup and one scheduled preventative maintenance visits performed by a Hach Field Service Technician. The WarrantyPlus Partnership also includes any additional repair visits authorized by the Hach Technical Support Team and a priority support number that will be included with your partnership documentation.

During the pre-scheduled site visits, your Hach Field Service Technician will complete:


Maintenance /Verification of Instrument Performance

  • Perform limited instrument cleaning.
  • Evaluate instrument error or warning conditions.
  • Replace tubing kit.
  • Inspect pump assembly and pinch plates.
  • Clean colorimeter and verify performance.
  • Update firmware to current version.
  • Verify sample flow rate and adjust as necessary.
  • Perform a 3-point calibration verification with primary chlorine standard solutions.

 

Repairs

  • Perform any necessary repairs, with parts, labor, and travel included.
  • Includes sending unit to the Hach Service Center at no additional charge if unable to repair on site. This instrument will go to the head of the repair queue.
  • Abuse, neglect, and acts of God not covered.


Reporting/Certificate of Performance

  • Provide Hach Field Service Report with complete documentation of service performed and measurements/readings.
  • Issue Certificate of Instrument Performance for each instrument that successfully passes final testing.

 

Training

  • Provide basic end-user training on general instrument operation and maintenance
  • Advance notice required.

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