C1100 Field Service Partnership Scope of Work

Document ID

Document ID TE11611

Published Date

Published Date 01/05/2022
C1100 Field Service Partnership Scope of Work

C1100 Field Service Partnership


Your Hach C1100 Field Service plan provides all inclusive parts and two scheduled preventative maintenance visits performed by a Hach Field Service Technician. The Field Service Partnership also includes all visits authorized by the Hach Technical Support Team and a special priority toll free number that will be included with your Partnership documentation.

During the pre-scheduled site visits, your Hach Field Service Technician will complete:


Verification of Instrument performance/Maintenance

  • Perform limited instrument cleaning
  • Review and evaluate user programmed parameters
  • Evaluate all instrument alarms, warning conditions and connections
  • Verify instrument operating voltages
  • Electrochemical cleaning of the sensor
  • Install new cartridge specific to the customers application
  • Calibrate the sensor
  • Verify sensor is measuring to expected customer values
  • Verify software version and update as necessary



  • Perform required repair service including parts and labor as necessary
  • Includes sending unit to the factory if unable to repair controller in the field at no additional charge. This instrument will go to the head of the bench repair queue.
  • Abuse or Acts of God not covered.


Reporting/Certificate of Performance

  • Provide Hach Field Service Report with complete documentation of service performed and measurements/readings.
  • Issue Certificate of Instrument Performance for each instrument that successfully passes final testing.



  • Provide basic end user training on general instrument operation and maintenance
  • Advance notice required.

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