DR3800 BenchPlus Service Partnership Scope of Work

Document ID

Document ID TE11513

Published Date

Published Date 10/14/2020
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DR3800 BenchPlus Service Partnership Scope of Work
Answer

DR3800 BenchPlus Service Partnership

 

Your Hach DR3800 BenchPlus Service Plan provides the following at no additional charge:

  • One (1) on-site visit per year for certification and preventative maintenance or one (1) basic Start-Up. (Advance notice required from the customer if Start-Up is required)
  • Factory repair
  • Five day turn around for repairs, preventative maintenance, and calibrations
  • Toll-free Hach technical support available

Once instruments are on a Service Plan, there is no need for additional PO’s throughout the year; all instrument repairs, calibration, and preventive maintenance goes through Hach’s convenient return process.

During the one (1) pre-scheduled site visit, your Hach Field Service Technician will complete:


Verification of Instrument performance/Maintenance

  • Perform limited instrument cleaning
  • Review and evaluate user programmed parameters
  • Evaluate all instrument alarm and warning conditions (internal to your Hach instrument)
  • Verify instrument operating voltages
  • Replace Halogen lamp assembly if necessary (Note: UV lamp is not a PM item and will not be covered during initial evaluation)
  • Verify software version and update as necessary


Factory Repairs

  • Perform required repair service including parts and labor as necessary
  • Loaners of similar functionality will be provided upon request , subject to availability
  • Abuse or Acts of God are not covered.


Reporting/Certificate of Performance

  • Provide Hach Field Service Report with complete documentation of service performed and measurements/readings.
  • Issue Certificate of Instrument Performance for each instrument that successfully passes final testing.

 

Training

  • Provide basic end user training on general instrument operation and maintenance
  • Advance notice required from the customer.


*Please see standard terms and conditions for limitations.

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