Astro TOC HT Field Service Partnership Scope of Work

Document ID

Document ID TE11369

Published Date

Published Date 08/25/2019
Question
Astro TOC HT Field Service Partnership Scope of Work
Answer

Astro TOC High Temperature (HT)

Field Service Partnership

 

Your Hach TOC HT Field Service Partnership (FSP) provides: all inclusive parts and four scheduled preventative maintenance visits performed by a Hach Field Service Technician. The FSP Partnership also includes all visits authorized by the Hach Technical Support Team and a special priority toll free number that will be included with your Partnership documentation.

During the pre-scheduled site visits, your Hach Field Service Technician will complete:


Verification of Instrument performance/Maintenance

  • Perform limited instrument cleaning.
  • Review and evaluate user programmed parameters.
  • Verify all instrument connections (including initial evaluation of the network topography).
  • Evaluate all instrument alarm and warning conditions (internal to your Hach instrument)
  • Verify instrument operating voltages.
  • Reagent and sample dispensation system.
  • Verify High Temperature furnace
  • Instrument auto calibration feature.
  • Replace maintenance kit items, as necessary, during each visit with no additional charge
  • Verify software and update as necessary

 

Repairs

  • Perform required repair service including parts and labor as necessary
  • Includes sending unit to the factory if unable to repair in the field at no additional charge. This instrument will go to the head of the bench repair queue.
  • Abuse or Acts of God not covered.


Reporting/Certificate of Performance

  • Provide Hach Field Service Report with complete documentation of service performed and measurements/readings.
  • Issue Certificate of Instrument Performance for each instrument that successfully passes final testing.


Training

  • Provide basic end user training on general instrument operation and maintenance
  • Advance notice required by the customer.
Attachments

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