Login with MSM

Document ID

Document ID CO336

Version

Version 1.0

Status

Status Published

Published Date

Published Date 11/02/2018
Question
Login with MSM
Summary
Before getting started with MSM, learn how the Claros landing page looks and high level overview of the Toolbar navigation.
Answer

Before getting started with MSM:

  • A Hach representative will send the administrator an email with a link to ACTIVATE YOUR ACCOUNT.
  • Click the link, then follow the instructions to set up your user account. 
    • NOTE: Do not bookmark the link from the “Activate your account”-email. This link is ONLY to activate your account and will expire in 24 hours.
    • YOU MUST activate your account within 24 hours. If the link expires, you will have to contact Hach Technical Support to resend the invite.
  • Usernames have restrictions due to privacy and security rules.
    • For example, it can be easy to guess a username if your name is used (i.e., jsmith@yourtown.com).
    • Do not use your first name, last name, or email address as your username.
    • Usernames must be 6 characters or more.
      • Here are some suggestions:
        •  Name with vowels removed - scttdrnr
        • Initials with a favorite number – spd3637
  • After setting up the first username/account use the following links to log into Claros:
    • North America: https://us.fsn.hach.com
    • Europe: https://eu.fsn.hach.com

After logging in, select your application type from the Claros landing page. For the MSM application type, select “Device Management”.

Toolbar and Navigation:  The image that follows shows the basic overview and navigation of the MSM application







 

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