Is there a troubleshooting guide for TM1000 and AS1000 installation?

Document ID

Document ID TE10409

Published Date

Published Date 12/20/2021
Question
Is there a troubleshooting guide for TM1000 and AS1000 installation?
Summary
Troubleshooting and installation guidelines to resolve issues such as data base error TM1000.
Answer
TM1000 is a PC software for use with the AT1000 titrators. The use of this software is required to use the AS1000 sample changers.

The TM1000 software can be purchased for use with a stand alone AT1000 (Product # LZE127) and it is also included with any of the AS1000 sample changers.

When either the software or sample changer is purchased, included is a USB flash drive which will include the required installation files and instructions as well as a unique license key for the software. Also included are the prerequisite installation files and instructions for installing an SQL database which is required to be installed and set up before the TM1000 software can be installed.

This software or AS1000 purchase is required to install the software, please follow the instructions included with the software to install it. If there are any errors or issues during the installation, attached is a troubleshooting guide for resolving issues. This guide is not a replacement for the installation instructions included with the software. Administrator privilages on the PC may be required. Please work with local IT support for assistance if required.
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