PIB 37-215 DR 5000 Spectrophotometer Service Update

Document ID

Document ID PIB90

Version

Version 4.0

Status

Status Published

Published Date

Published Date 10/03/2018
Title
PIB 37-215 DR 5000 Spectrophotometer Service Update
Summary
PIB 37-215 DR 5000 Spectrophotometer Service Update; Hach Lab; Global
PIB Type
Product Change/Update/Other
Customer PIB

-INTRODUCTION:
Due to our inability to source a critical repair part, we are no longer offering service agreements containing repair coverage.  We urge customers to plan for upgrade now.
 
-KEY MESSAGE POINTS:

  • Calibration and preventative maintenance agreements will still be available.
  • We will continue to offer repairs on a best-effort basis at current billable rates.
  • We are offering discount promotions in the US and EU to assist customers with transition to a new instrument and service agreement.


-IMAGES:


 
Internal Attachments

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