PIB 37-215 DR 5000 Spectrophotometer Service Update
PIB 37-215 DR 5000 Spectrophotometer Service Update; Hach Lab; Global
Due to our inability to source a critical repair part, we are no longer offering service agreements containing repair coverage. We urge customers to plan for upgrade now.
-KEY MESSAGE POINTS:
- Calibration and preventative maintenance agreements will still be available.
- We will continue to offer repairs on a best-effort basis at current billable rates.
- We are offering discount promotions in the US and EU to assist customers with transition to a new instrument and service agreement.