What is the proper way to troubleshoot Flo-Station communication errors?

Document ID

Document ID TE8749

Published Date

Published Date 03/12/2018
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Question
What is the proper way to troubleshoot Flo-Station communication errors?
Summary
Troubleshooting Flo-Station Communication Errors.
Answer
Note: Verify all software and drivers are up to date. Failure to do so may result in communication errors.

Code 1 -
Try restarting the computer and assigning a different port number. Also try using a different communication cable/adapter or computer.

Code 2 -
Replace the batteries. Reboot the logger and computer. Verify all port settings are correct (port number and baud rate). Use a different port on the computer. Attempt to send a setup to the instrument. Use a differ net USB-Serial Adapter.

Code 5002, 5002, 5004,5012 -
Attempt to send a setup if the display is blank. Replace the batteries. Reboot the logger and computer. Verify all port settings are correct (port number and baud rate). Use a different port on the computer. Use a differ net USB-Serial Adapter.

If after following these troubleshooting steps, the Flo-Station will still not communicate, please contact Tech Support for further assistance.

Please see " What are the FLO-STATION communication error codes? " for more information. 
 

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