What should I do if I'm getting "OOPS SOMETHING WENT WRONG" message when trying to log in to MSM?

Document ID

Document ID TE8450

Version

Version 2.0

Status

Status Published

Published Date

Published Date 06/26/2018
Question
What should I do if I'm getting "OOPS SOMETHING WENT WRONG" message when trying to log in to MSM?
Summary
MSM Login problem "OOPS SOMETHING WENT WRONG" troubleshooting
Answer
If you are trying to login to your Mobile Sensor Management (MSM) account and getting a message saying "OOPS SOMETHING WENT WRONG", try the following:


- Internet Explorer has known issues, try using a different browser client (Google Chrome, FireFox, Safari, etc.) 
- Try navigating to www.hach.com, click on the "CLAROS" button at the top of the page and attemt to log in from this page.
- Try closing the browser, then restart a new session, then try logging in again at https://us.fsn.hach.com (for US accounts) or https:// eu.fsn.hach.com (for EU accounts)
- Try clearing the browser cache, then repeat the above steps
- Try accessing using a different device

If the steps above do not correct the problem, send an email to fsn@hach.com with the following details:
  - Is the problem on a desktop/laptop PC, mobile device, or multiple devices?
  - Web access via cellular carrier (if so, which carrier), WiFi or LAN?
  - Type and version of browser(s) being used?

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