How much of the shelf life is guaranteed to be remaining on products received by Hach?

Document ID

Document ID TE6902

Version

Version 6.0

Status

Status Published

Published Date

Published Date 03/14/2019
Question
How much of the shelf life is guaranteed to be remaining on products received by Hach?
Summary
Policy on shelf life concerns.
Answer
Some products have short shelf lives and can be received with only a few months remaining before the expiration date. (See What is the reagent shelf life? for additional information.) This is not usually the case for all reagents or standards, most products have shelf lives of several years and will have most of the shelf life remaining once received. But this can be a concern for products with a shelf life of a year or less.

Although the warranty policy states that it does not apply to consumable products such as chemical reagents (Refer to the  Hach Warranty for additional information), products recieved with less than half of the shelf life remaining can be replaced for customers in the United States as a courtesy. If a product is received with less than half of its shelf remaining please contact the Hach Customer Support at 800.227.4224 extension 6103 with proof of purchase (order number or purchase order number from when the product was ordered and confirmation that the lot number of product in question matches the lot number sent on that order).

This is not true for for distributors outside of the United States. For Hach international distributors there is an official policy in regards to this.
Attachments

Was this answer helpful?

Submitting...
Thank you for your feedback!
There was an error with your submission. Please try again.