What is the best way to find the hardware error code on a 5500sc analyzer?

Document ID

Document ID TE5300

Version

Version 3.0

Status

Status Published

Published Date

Published Date 08/27/2018
Question
What is the best way to find the hardware error code on a 5500sc analyzer?
Summary
Finding hardware error on 5500sc analyzer.
Answer
There are two ways to find the error code.
  1. Menu > View Data > Log Data > Event Log.  It is necessary to set the amount of readings or time frame for viewing, then go through the list to find the hardware error.  Enter on the hardware error log to find the specific error number.
  2. Download the event log.  Menu > SD Card Setup (this only appears when the SD card is installed in the analyzer) > Save Logs > Select the analyzer, and then the timeframe.  It is best to download all data to determine if there are multiple different hardware error messages.  This download will consist of a group of folders on the flash drive.  Go into the HACH folder, and the excel spreadsheet will provide the error log.  The screen shot below shows the format for the download.

Was this answer helpful?

Submitting...
Thank you for your feedback!
There was an error with your submission. Please try again.